Terms and conditions

Effective Date: 27th May, 2025

By accessing or using https://lefrank.com.au, you agree to the terms outlined below.

1. Overview

Le Frank is an Australian-based e-commerce store offering products, content, and exclusive membership benefits. These terms govern your use of our website and services.

2. Products & Purchases

All prices are listed in AUD. Purchases can be made via:

  • Visa
  • Mastercard
  • Other payment options provided by Stripe

3. Memberships

We offer optional memberships that provide exclusive deals, early access to new products, and email updates. You can opt in or out at any time.

4. Returns and Refunds

Our refund and returns policy is outlined here.

5. Shipping

We currently offer:

  • Standard shipping: 2–7 business days
  • Express shipping: 1–2 business days

Shipping is available in Australia and to selected international regions.

6. Intellectual Property

All branding, product designs, logos, images, and website content are the property of Le Frank. Unauthorised use is prohibited.

7. User Conduct

By using our site, you agree not to misuse our services or violate applicable laws. We reserve the right to refuse service or cancel orders at our discretion.

8. Jurisdiction

These terms are governed by the laws of Australia. Any disputes will be subject to Australian courts.

9. Changes to These Terms

We may update these Terms and Conditions from time to time. Continued use of the site constitutes your acceptance of the latest version.

10. Mobile Terms Of Service

Last updated: Jan. 8, 2026

The Le Frank mobile message service (the “Service”) is operated by Le Frank (“Le Frank”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Le Frank’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Le Frank through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Le Frank. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to LeFrank or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Le Frank mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to LeFrank or email hello@lefrank.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.